We do our best to be transparent regarding our Shipping, Returns and Importation policies. The product eligibility chart below should be used in tandem with the detailed policies below. Please visit our Contact Us page to request a return or exchange.
|Product||Is this item Custom?||Eligible for Return?||Eligible for Exchange?|
|No||Eligible, conditions apply||Eligible, conditions apply|
In the event your shipment has been attempted to be delivered unsuccessfully, we reserve the right to wait until the package is returned to us prior to reshipment. If the undelivered shipment is the carrier's fault, we will re-ship the item immediately. If the cause is determined to be the responsibility of the customer due to inaccurate information, we reserve the right to charge the customer for reshipment.
Delayed delivery can occur for many reasons and Well Made reserves the right to investigate the cause of any delays before any refunds or replacement shipments will occur.
Depending on the value of your order, we may add a required delivery signature to your shipment.
Free shipping is offered only to customers within the United States who meet minimum purchase requirements. Select the "Standard - Free" shipping option at checkout.
Buyer is responsible for return shipping charges for items that are returned or exchanged, with the exception of Damaged in Transit or Manufacturer's Defect. Return shipping charges will be deducted from any and all refunds or price adjustments.
Custom Fabrication often requires Freight shipping and built-to-order crates to secure merchandise. These costs exceed standard shipping rates and will be incurred pending the approval of an estimate by the customer.
All items shipped are insured by carrier's default minimums. If additional insurance is wanted, it is the customer’s responsibility to notify us prior to purchase. In the event an insurance claim is required, please email us all details, including phoographic evidence. It is extremely imporant to retain all packaging materials until a claim has been approved by the carrier.
Orders may be picked up at our Chicago facility pending safety protocols are followed. Please select "Local Pickup" at checkout. Once your order has been prepared, you will receive email notification with all pick up details. Pick up may be typically arranged Monday–Friday, between the hours of 9–5pm.
Well Made is not responsible for loss, damage, or theft that may occur in transit, while in the custody of the shipping carrier. However, in the event of any of these occurrences, we will do what we can to rectify the situation as quickly as possible. If your shipment appears to be damaged please take images of ALL of the damage, including packaging, and contact a Well Made team member. If your tracking information leads you to believe your shipment has been lost in transit, please don't hesitate to let us know.
We work alongside USPS, UPS and FedEx. Once your order is processed, you will receive an email containing all pertinent information, including carrier-specific tracking numbers. This email may end up in your spam folder. The accuracy of any shipping carrier’s tracking information is the responsibility of the carrier.
Shipments considered by our carriers to have been Attempted, are currently Delayed or have been Refused will not have replacement shipments sent or refunds granted until the appropriate course of action has been determined by Well Made.
Standard stock items are processed for shipment within 1-2 business days of ordering. Made-to-order (custom) items take 1-2 weeks as noted on individual product pages. Each and every Well Made product is made, in part, by hand. We ask for your patience on the rare occasion that you experience any delays.
Once an item has been placed into the shopping cart and you begin the checkout process, our automated system will estimate the cost of shipping based on the delivery address. Custom fabrication requires a shipping estimate prepared by a Well Made staff member.
Returns & Exchanges
We honor returns and exchanges for up to 30 days from the date of purchase for eligible items. Please read through the relevant topics below before visiting our Contact Us page to request a return or exchange.
Refund requests due to Attempted, Delayed or Refused Delivery are eligible for a refund only after a clear course of action has been determined, which may take up to 30 days. As with any online purchase, we work with a variety of 3rd party carriers to get your items to you in a safe and timely manner. Unfortunately due to circumstances out of our control, this is not always possible.
Due to logistics, all custom and international sales are final, we apologize for any inconvenience. Shipments refused due to importation and/or brokerage fees that contain custom items and/or international destinations will be treated as abandoned, even if returned.
Every item is carefully inspected prior to shipment. If your shipment arrives with visible damage to the exterior of the box, please take images before unpacking. Items damaged by the shipping carrier will be reshipped as quickly as possible. Custom items may experience full-length lead times when being reproduced. To return items damaged in shipping, return with photographic evidence of the damage and compliance with our return instructions listed below.
Please note that items that are crafted out of natural materials, such as hardwood, will vary in grain, color, and texture. In addition to this, computer monitor and screen settings may skew color swatches. Items deemed fit for sale despite natural variations within grain, texture, color and appearance will not be eligible for return.
Orders for non-custom items may be cancelled prior to shipment. Custom items may not be canceled once production has begun. Well Made reserves the right to take up to 30 calendar days to ship any order. In the exceptionally rare circumstance this happens, please email us through our Contact Us page.
If items returned to Well Made for Return or Exchange are deemed unfit for sale due to customer negligence, or if the customer does not comply with our return packaging policy, a minium of 25% of the original listing price as well as the cost of return shipping will be deducted from the refund.
Returns: Domestic, non-custom items may be returned for a full refund, excluding return shipping costs, when our conditions have been met.
Exchanges: Domestic, non-custom items may be exchanged for a new item(s), when the customer agrees to pay return shipping costs.
Refunds: Domestic, non-custom items may be returned for a full refund, less the amount of return shipping costs. The refund will be issued in the method that the original payment was made only once the item has been received and inspected to be in resalable condition.
Returns, Exchanges and Refunds may be requested via the form on our Contact Us page. Returns and exchanges must be approved by our staff and received in resalable condition prior to refund or exchange shipment. Once your return has been approved, a PDF label will be sent to the original email address on the order. The Customer has a Return Shipment Window of 14 calendar days to ship the item(s) or the label will be voided. If this occurs and the order goes beyond our 30 days Return Policy, unfortunately we will not be able to accept the return.
In order to receive your full refund please follow these instructions:
If the package has not been opened, simply apply the return label over the orginal.
If the package contains any custom items and has been opened, please remove all loose hardware packets. Including loose hardware in the return shipment will greatly increase chance of damage.
Re-wrap the item(s) in original box or tube with paper or foam protection in place.
Secure box or tube openings with heavy duty tape or staples to ensure all contents return to Well Made. Refunds will not be administered for items we do not receive in resalable condition.
A return label will be sent to you via email. Please ensure that the barcode is printed clearly and that you tape the entire label over with clear packing tape to avoid rips and tears.
Tax & Importation
Importation fees such as Duties or VAT are not included in the cost of shipping and will be incurred at the cost of the customer. Although disheartening, importation/brokerage fees associated with importation range widely and we encourage you to reach out to your local carrier if you have any questions prior to ordering. Refused shipments due to these fees will receive a refund less the amount of shipping, handling and restocking fee of 25% of the original purchase price.
Our products are made in Chicago, IL USA or Słupca, Poland. Customs forms are clearly labeled and we work hard to keep inventory on hand that will allow our customers to avoid as many fees as possible.
Well Made is required by law to charge 10.25% sales tax for orders delivered within the state of Illinois. Exemptions include businesses able to provide a valid resale certificate or 501(C)(3) non-profit organizations.
By purchasing any items from this website, you are agreeing to and accepting all policies above.