Shipping & Returns
Yes. While we do ship internationally, due to logistical complexities, sales shipped outside the United States are final. Learn more about our Shipping Policies.
Most products ship out on the same or next business day. We ship from Chicago via ground carriers unless you choose expedited shipping at checkout.
For Premium Magnetic Hangers and Textile Hangers, which are custom made-to-order products, we ship within 2 weeks of receiving the order.
Once an item has been placed into the shopping cart and you begin the checkout process, our automated system will estimate the cost of shipping based on the delivery address, weight and size of the package. Learn more about our Shipping Policies.
Well Made honors returns and exchanges for up to 30 calendar days from the original date of purchase for products that are not made-to-order. Learn more about our Return and Exchange Policies.
Product Offering
Yes! Our products are designed to stand the test of time. Learn more about the Well Made 100 Year Warranty.
Most of our products are made at our headquarters in Chicago, IL USA, with a few produced in Słupca, Poland.
Yes. Products manufactured in our Chicago facility use domestically sourced lumber. This material is not FSC certified as US lumber production far surpasses usage, negating the need for the chain of custody FSC certification provides.
Our products manufactured in Poland are FSC certified, the leading international standard for responsible international lumber sourcing.
Yes. All of our finishes are certified through 3rd party chemical analysis by Intertek Labs. Our products are held to the highest US safety standards of CA Proposition 65. Material Safety Data Sheets and Intertek testing results are available upon request.
Pricing & Discounts
Yes, we offer wholesale pricing through our Faire store.
We offer a 10% discount on your next order for joining our newsletter - sign up here.
In the Sale section, you will find individual items on sale as well as bundled offerings that are offered at a discount from buying each item individually.
Customizations
Yes, we offer customizations, and commonly do them for our made-to-order products: Premium Magnetic Framing and Textile Hangers.
There is a $50 per item fee, and you need to contact us ahead of time to discuss what you'd like to do before placing your order.
Yes, we offer custom engraving on all our products. Please contact us for a quote.
If you have any questions that are not covered here, please contact us.